Overall Experience Reviews For Sport Clips Haircuts of La Plata

1 rating

OMG I have never waited for over 2-1/2 hours for a haircut in my life, even at the fine salons much less a walk-in men's shop!!! I tried to check in online but it kept telling me the wait time was 0 minutes and asking if I wanted to continue. Three times it did this even when I clicked yes. It wouldn't let me sign in. When it said no wait we went straight there from another store right next door only to see a lobby full. The person who greeted us asked if we had checked in online and I told her we tried and what happened. She said "sometimes the app messes up" and turned away. Thanks for nothing. We signed in but others who were apparently able to use the glitchy app kept coming in. We checked in a little before noon and we are still here almost 3 hours later bc it keeps looking like we're near the top...but then we're not. And there is NO hustle today. Stylists strolling around doing busy work with towels while everyone waits. Taking forever between clients to straighten their station...s-l-o-w-l-y. At least make it LOOK like you know we're waiting. We love the stylists here but we will NOT come back without being able to check in online. Definitely needed more people working. If app isn't working we will go elsewhere. This is ridiculously frustrating. The only reason we stayed was bc my son loves Chelsea and she has limited days and hours. Otherwise you would have lost us as customers today with this app that basically held us hostage. Very disappointed.

5 rating

ashley was awesome!! i got an MVP when i came in and i enjoyed talking with her, she is very kind and funny! she even helped me find a good hair styling product to use everyday! i will be back!! great haircut!

Rated 3.0 out of 5.0 based on 2 Client reviews